Helping London to be a safer place.
metropolitan police
government service
The redesign and transformation of how crimes are reported within the Met Police.
CHALLENGE

With a clear goal to minimise paperwork, improve the flow of information and help officers make urgent decisions, collaborative, user-centred methodologies were implemented to create an end-to-end mobile service.

process

"
The new system keeps you out and about in your uniform, doing your job where the people want you.

OFFICER FIN
RESPONSE TEAM
ONE
THE PROBLEM

The two main tools the Police used were laborious data entry software and the humble pen and notepad.

ONE
THE PROBLEM

Working collaboratively with the police we sketched many scenarios and use cases.

TWO
the tools

The Met Police were also in the process of equipping all officers with an iPad. This would inform the solutions and use-cases we would design for.

SOLUTION PRINCIPLES
01.
Speed over precision

Officers should be concentrating on the victims and witness not inputting the information. The system should be forgivable and allow for easy correction and editing.

02.
Non linear usage

Officers need to jump between crime scenes, reports, and situations. The system should allow officers to input information organically to suit their schedule.

03.
Needs not process

The needs of the officers and victims are quite different from the process of reporting a crime. Functionality should be surfaced based upon the context, not on the next step of the process.

Conveying trust in fit & quality

How can a new brand convey the quality of it’s materials and fit though an online channel?

Delivering luxury online

How can online interactions be used to deliver a luxury experience to enhance the brand?

Weaving together product & service

How can complimentary services be used to elevate the brand’s offering whilst not getting in the way of the product?

TWO
prioritising

Each opportunity was assessed through Ideo’s innovation lenses.

FIVE
key features

Map and list views give officers easy access to ongoing crimes along with key information and progress.

FIVE
key features

A traffic light system shows officers at a glance which reports are complete, have errors or information missing.

FIVE
key features

Digital statement recording and signature confirmation, means less visits to witnesses and quicker processing.

FIVE
key features

Scene capture and upload shares knowledge and information back to the station and other officers instantly.

The first gesture based luxury shopping experience.

FIVE
development

To ensure consistency through development, an interacation playbook was created.

RESULTS
60

minutes extra patrol time

60,500

Reports in six months

20%

time saved on each report

PROJECT AWARDS
Finalist

Mobile excellence award

Commended

Lovies - Best User Experience

Best App

Digital Experience Awards

Conveying trust in fit & quality

How can a new brand convey the quality of it’s materials and fit though an online channel?

Delivering luxury online

How can online interactions be used to deliver a luxury experience to enhance the brand?

Weaving together product & service

How can complimentary services be used to elevate the brand’s offering whilst not getting in the way of the product?

Explore more
ONE
klm
Connected travel.
APPLEWATCH APP
caseSTUDY
three
SUISTUDIO
Beautiful eCommerce.
platform design
caseSTUDY